Check access and setup
Confirm company verification, branch access, roles, permissions, vehicles, drivers, and depots.
Billing and support
Troubleshooting
Resolve common setup, import, route optimization, dispatch, mobile, proof, monitoring, report, credit, and support issues.
Give users a fast place to resolve common problems.
All Rouptimize users.
User can identify the likely cause and next action.
Sections
Check mission and route data
Review import validation, coordinates, skills, capacity, time windows, and unassigned mission states.
Check mobile, proof, and monitoring
Confirm driver assignment, mobile login, location permission, proof status, and streaming state.
Check billing and support
Review credit balance and open a support ticket if the issue needs help from Rouptimize.
Implementation details
Prerequisites
Access to the affected workflow
Fields
Error message, Missing data, Permission, Branch/date filter, Mobile permission, Credit balance, Support ticket
Troubleshooting
Use the page section matching the visible error., Capture screenshots before opening a support ticket., Avoid sharing real customer data in public screenshots.
Related resources
Feature
Feature overview
Feature
Getting started
Tutorial
Tutorials
Ready to optimize delivery operations?
Start with the current Rouptimize workflow and bring your dispatch, drivers, proof, and reporting into one operating system.