Billing and support

Manage route-order credits

Understand scheduled order credits, checkout, purchase history, and insufficient-credit states.

Explain billing and credit usage.

Company admins and finance users.

Admins can understand and manage route-order-credit usage.

Sections

Understand scheduled order credits

A scheduled order credit covers an order or mission when it is scheduled onto a route.

Buy monthly credits

Admins can purchase self-serve monthly credits through Stripe checkout and review purchase history.

Resolve insufficient credits

When an action needs more credits than are available, admins can increase monthly order credits.

Implementation details

Prerequisites

Admin access, Company account, Payment method for purchases

Fields

Current monthly allowance, Remaining credits, Required credits, Monthly order credits, Purchase history, Checkout status

Troubleshooting

User is not allowed to buy credits., Checkout did not return to the app., Purchase history is delayed., Credits are insufficient for route planning.

Related resources

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