Create a ticket
Open support settings, enter a subject and message, and attach relevant files where needed.
Billing and support
Open a support ticket
Contact support from the web panel with ticket messages and attachments.
Explain support ticket workflow.
Company admins and support users.
User can contact support and follow the conversation from the web panel.
Sections
Review ticket threads
Open recent tickets, inspect status and messages, and reply from the thread view.
Understand closed tickets
Closed tickets can be reviewed, but replies may be disabled depending on status.
Implementation details
Prerequisites
Signed-in web user with support access
Fields
Subject, Message, Attachment, Ticket status, Last message at, Sender type
Troubleshooting
Attachment upload fails., Ticket thread is not selected., Ticket is closed., User lacks support access.
Related resources
Feature
Billing and support
Tutorial
Contact sales/support
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