Use code-based proof
Rouptimize public docs should describe 5-digit customer code verification only.
Mobile app
Verify proof of delivery
Confirm completed deliveries with customer 5-digit code verification.
Explain code-based proof of delivery.
Drivers, dispatchers, and operations managers.
Delivery is moved into proofed state and proof details are visible in mission or route history.
Sections
Verify from mobile
Driver enters the customer code from the mobile mission flow after delivery work reaches a proofable status.
Review proof details
Dispatchers can inspect proof sent-to, SMS, expiry, attempts, and verified time where available.
Implementation details
Prerequisites
Assigned mission, Mobile app access, Proof code generated or sent where configured
Fields
Verification code, Sent to, ETA, SMS status, Sent at, Verified at, Expires at, Attempts, Proofed status
Troubleshooting
Code is incorrect., Code expired., Mission status is not proofable., Driver is not assigned to the mission.
Related resources
Feature
Proof of delivery
Tutorial
Verify delivery with customer code
Ready to optimize delivery operations?
Start with the current Rouptimize workflow and bring your dispatch, drivers, proof, and reporting into one operating system.