1
Open the mobile app.
Open the mobile app.
Monitoring and proof
Verify delivery with a customer code
Complete a delivery with the driver app and verify proof with a customer 5-digit code.
A driver reaches a stop and needs to complete proof of delivery using the customer verification code.
Difficulty: Beginner
Time: 5-8 minutes
Steps
2
Open the assigned route or mission.
Open the assigned route or mission.
3
Review mission details.
Review mission details.
4
Start the mission if required.
Start the mission if required.
5
Tap the proof or completion action.
Tap the proof or completion action.
6
Enter the customer 5-digit code.
Enter the customer 5-digit code.
7
Submit verification.
Submit verification.
8
Confirm success state.
Confirm success state.
9
Review proof details in the web panel.
Review proof details in the web panel.
Prerequisites
Driver has a mission assigned.
Driver has a mission assigned.
Customer code exists and is available to the customer.
Customer code exists and is available to the customer.
Driver can access the mobile app.
Driver can access the mobile app.
Mission status allows completion/proof verification.
Mission status allows completion/proof verification.
Common mistakes
Customer gives an expired or incorrect code.
Customer gives an expired or incorrect code.
Driver enters extra spaces or wrong digits.
Driver enters extra spaces or wrong digits.
Mission is not in a status that can be proofed.
Mission is not in a status that can be proofed.
Dispatcher expects photo/signature proof, which Rouptimize does not claim.
Dispatcher expects photo/signature proof, which Rouptimize does not claim.
What you will do
Open the assigned mission in the mobile app.
Open the assigned mission in the mobile app.
Start or update the mission status.
Start or update the mission status.
Enter the customer 5-digit code.
Enter the customer 5-digit code.
Confirm proof success.
Confirm proof success.
Review proofed delivery state in the web panel.
Review proofed delivery state in the web panel.
Related links
Docs
Verify proof of delivery
Docs
Use driver mobile app
Feature
Proof of delivery
Feature
Driver mobile app
Track each step in your next run
Start with the current Rouptimize workflow and bring your dispatch, drivers, proof, and reporting into one operating system.